Terms of Service

Effective Date: May 22, 2026  |  Last Updated: May 22, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pequod's Pizza ("Company," "we," "us," or "our"), the operator of the website located at meal-pequods.rest (the "Website"). By accessing the Website, creating an account, placing an order, subscribing to any service, or otherwise interacting with Pequod's Pizza in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable federal, state, and local laws and regulations of the United States.

If you are accessing or using our Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in that case, "you" and "your" shall refer to both you individually and that entity. If you do not have such authority, you must not accept these Terms or use the Website on behalf of such entity.

We reserve the right to update, amend, or modify these Terms at any time. Your continued use of the Website following the posting of any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for any updates or changes.

2. Description of Services

Pequod's Pizza operates a food service business offering customers the ability to browse our menu, place online orders for pickup or delivery, make payments, and engage with promotional content via our Website at meal-pequods.rest. Our services include, but are not limited to:

• Online food ordering for pickup and delivery;
• Display of current menu items, pricing, and availability;
• Promotional offers, loyalty programs, and discount codes;
• Customer account creation and management;
• Customer support and communication channels;
• Order tracking and confirmation notifications;
• Gift card purchases and redemption (where applicable);
• Catering inquiries and event ordering services.

We reserve the right to modify, suspend, discontinue, or update any aspect of our services, including menu items, pricing, availability, delivery zones, and operational hours, at any time without prior notice. Pequod's Pizza shall not be liable to you or any third party for any such modifications, suspensions, or discontinuations.

Our services are intended for personal, non-commercial use only unless otherwise expressly agreed in writing by Pequod's Pizza. Commercial use, resale, or redistribution of any food products or services provided by us without prior written consent is strictly prohibited.

3. Eligibility and User Accounts

To use certain features of our Website, you may be required to create a user account. By creating an account, you represent and warrant that:

• You are at least 18 years of age, or if between the ages of 13 and 17, that you have obtained verifiable parental or guardian consent;
• You are a legal resident or citizen of the United States, or are otherwise authorized to use our services under applicable law;
• All registration information you provide is accurate, current, and complete;
• You will maintain and promptly update your account information to keep it accurate and current;
• You are solely responsible for maintaining the confidentiality of your account credentials;
• You accept responsibility for all activities that occur under your account.

Pequod's Pizza reserves the right to suspend or terminate any account, refuse service, and remove or edit content at our sole discretion, including if we believe that any user has violated these Terms. We may also reject applications for account registration without providing any reason.

4. User Obligations and Prohibited Activities

By accessing or using our Website and services, you agree to use them only for lawful purposes and in a manner consistent with all applicable laws and regulations. You agree not to engage in any of the following prohibited activities:

• Unlawful Use: Using our Website for any purpose that is illegal, fraudulent, or prohibited by these Terms or any applicable federal, state, or local law;
• Impersonation: Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to our servers through hacking, password mining, or any other means;
• Data Scraping: Using automated scripts, bots, crawlers, or any other automated means to access, collect, or scrape data from the Website without our express written permission;
• Interference: Interfering with, disrupting, or attempting to disrupt the proper functioning of the Website, servers, or networks;
• Malicious Code: Uploading, transmitting, or distributing any viruses, malware, spyware, or any other malicious or harmful code;
• Spam: Sending unsolicited commercial communications, bulk emails, or any form of spam using information obtained from our Website;
• False Orders: Placing fraudulent, fictitious, or bad-faith orders with no intention to pay or receive the ordered items;
• Harassment: Harassing, abusing, defaming, threatening, or otherwise violating the rights of other users, our employees, or any third parties;
• Intellectual Property Infringement: Copying, reproducing, republishing, uploading, posting, transmitting, or distributing any materials from our Website without prior written consent;
• Misuse of Promotions: Abusing promotional codes, discounts, referral programs, or loyalty rewards in a manner not intended by Pequod's Pizza;
• Commercial Resale: Reselling or commercially exploiting any portion of our services or content without express written authorization.

Violation of any of the above prohibited activities may result in immediate termination of your account, cancellation of pending orders, and referral to appropriate law enforcement authorities. We reserve the right to take any legal action available to us in response to prohibited conduct.

5. Ordering, Pricing, and Payment Terms

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the specified food items at the stated price. Pequod's Pizza reserves the right to accept or decline any order at its sole discretion. An order confirmation sent to your email address constitutes our acceptance of your order and forms a binding purchase contract for the items listed in that confirmation.

You agree to provide accurate, complete, and current delivery information and payment details when placing an order. Pequod's Pizza is not responsible for orders that cannot be fulfilled or delivered due to inaccurate information provided by you.

5.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable taxes, delivery fees, service charges, or tips unless otherwise expressly stated. We make every effort to ensure that our pricing information is accurate; however, in the event of a pricing error, we reserve the right to cancel or adjust any order affected by such an error, with full notification to you.

5.3 Payment Methods

Pequod's Pizza accepts the following forms of payment, as made available through our Website:

• Major credit and debit cards (Visa, MasterCard, American Express, Discover);
• Digital wallets (Apple Pay, Google Pay, where available);
• Pequod's Pizza gift cards (where applicable);
• Other payment methods as indicated on the Website at checkout.

All payment transactions are processed through secure, third-party payment processors. By providing your payment information, you authorize Pequod's Pizza and its payment processors to charge your selected payment method for the total amount of your order, including all applicable taxes and fees. You represent and warrant that you are authorized to use the payment method you provide.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. If you have a complaint about a food item (e.g., incorrect order, quality concern), please contact us immediately at [email protected]. We will review complaints on a case-by-case basis and may, at our sole discretion, offer a replacement, store credit, or refund where appropriate and permitted by applicable law, including applicable state consumer protection statutes.

5.5 Taxes

All applicable sales taxes, use taxes, and other governmental charges will be added to your order total in accordance with federal and applicable state and local tax laws. You are responsible for all taxes applicable to your order in your jurisdiction.

6. Delivery and Pickup

Delivery services are subject to availability based on your location and our current delivery zone coverage. Estimated delivery times are provided for informational purposes only and are not guaranteed. Delays may occur due to weather conditions, high order volume, traffic, or other factors beyond our control. Pequod's Pizza shall not be liable for any losses, damages, or inconveniences caused by delivery delays.

For pickup orders, you agree to collect your order within the designated pickup window specified at the time of order placement. Pequod's Pizza reserves the right to cancel uncollected pickup orders after a reasonable waiting period without a refund obligation, unless otherwise required by applicable law.

7. Intellectual Property Rights

All content available on the Website, including but not limited to text, graphics, logos, photographs, audio clips, digital downloads, data compilations, software, trademarks, service marks, trade names, and the overall look and feel of the Website ("Intellectual Property"), is the exclusive property of Pequod's Pizza or its content suppliers and is protected by the United States Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and other applicable federal and state intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use in connection with placing food orders and using our services. This license does not include the right to:

• Reproduce, copy, modify, adapt, translate, or create derivative works from any Website content;
• Distribute, sell, assign, sublicense, or otherwise transfer any rights in Website content to any third party;
• Use any data mining, robots, or similar automated data gathering or extraction tools;
• Remove, obscure, or alter any copyright, trademark, or other proprietary rights notices displayed on the Website;
• Frame or mirror any portion of the Website without our prior written consent.

Any unauthorized use of our Intellectual Property is strictly prohibited and may result in civil or criminal penalties under applicable United States law. Pequod's Pizza actively enforces its intellectual property rights to the fullest extent of the law.

8. User-Generated Content

If you submit, post, or otherwise transmit any content to our Website, including reviews, comments, photos, or other materials ("User Content"), you grant Pequod's Pizza a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content worldwide in any media, for any purpose, without compensation to you.

You represent and warrant that you own or have the necessary rights to submit User Content, that such content does not infringe any third-party intellectual property rights, and that such content is not defamatory, obscene, or otherwise unlawful. Pequod's Pizza reserves the right to remove any User Content that violates these Terms or that we deem objectionable for any reason, without prior notice.

9. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES PROVIDED THROUGH OR IN CONNECTION WITH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PEQUOD'S PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE;
• WARRANTIES OF NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED.

Nutritional information, allergen disclosures, and ingredient details provided on our Website are based on standard recipes and may vary due to preparation methods, supplier changes, seasonal variations, or customization. Individuals with food allergies, dietary restrictions, or medical conditions should contact us directly at [email protected] before placing an order. Pequod's Pizza cannot guarantee that any menu item is completely free of any particular allergen.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL PEQUOD'S PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your use of, or inability to use, the Website or services;
• Any unauthorized access to or use of our servers and any personal information stored therein;
• Any interruption or cessation of transmission to or from the Website;
• Any bugs, viruses, or other harmful code transmitted through the Website by any third party;
• Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted or transmitted through the Website;
• Any food product consumed or dietary harm allegedly arising from menu items;
• Any delivery delays, errors, or cancellations.

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF PEQUOD'S PIZZA TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO PEQUOD'S PIZZA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or consequential damages, so the above limitations may not apply to you in their entirety. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Pequod's Pizza, its officers, directors, shareholders, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Website or any services offered;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or contractual rights;
• Any User Content you submit to the Website;
• Any fraudulent, false, or misleading information you provide to Pequod's Pizza;
• Any dispute between you and any other user of the Website or any third party.

Pequod's Pizza reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate fully with us in asserting any available defenses. You agree not to settle any such matter without the prior written consent of Pequod's Pizza.

12. Privacy Policy

Your use of our Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, share, and protect your personal information in compliance with applicable United States federal and state privacy laws, including where applicable the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission Act (FTC Act) for general consumer protection standards. Please review our Privacy Policy carefully before using our Website.

13. Third-Party Links and Services

The Website may contain links to third-party websites, platforms, or services that are not owned or controlled by Pequod's Pizza. These links are provided for your convenience only. Pequod's Pizza has no control over and assumes no responsibility for the content, privacy policies, practices, or terms of service of any third-party websites or services. We do not endorse or make any representations about third-party websites.

We strongly encourage you to review the terms and privacy policies of any third-party websites you visit. Your use of any third-party website or service is at your own risk and subject to the terms and conditions of such third parties.

14. Governing Law and Jurisdiction

These Terms of Service, and any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Website, or your relationship with Pequod's Pizza, shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which the Company operates, without regard to any conflict of law principles that would require the application of the laws of another jurisdiction.

Subject to the Dispute Resolution section below, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in the United States for the resolution of any disputes that are not subject to arbitration under these Terms. You waive any objection to venue or jurisdiction in such courts.

You further acknowledge that the Federal Trade Commission Act (15 U.S.C. § 45 et seq.) and other applicable federal consumer protection statutes may apply to your use of our services, and you agree to comply with all such laws in connection with your use of the Website.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact Pequod's Pizza in writing at [email protected] to describe the nature of the dispute and your desired resolution. The parties agree to make a good-faith effort to resolve the dispute informally within thirty (30) calendar days of the initial written notice. This informal dispute resolution process is a condition precedent to initiating any formal arbitration or legal proceedings.

15.2 Binding Arbitration

If the parties are unable to resolve the dispute informally within the thirty (30) day period, any and all disputes, controversies, or claims arising out of or relating to these Terms, including the formation, validity, breach, or termination thereof, shall be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules then in effect, which are incorporated herein by reference. The arbitration shall be conducted in the English language, and the seat of arbitration shall be in the United States.

The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own costs and attorneys' fees in connection with any arbitration, except as required by applicable law or as ordered by the arbitrator.

15.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. If any court or arbitrator determines that this class action waiver is unenforceable for any reason, then the parties agree that the arbitration agreement in this section shall not apply to any class-wide claim, and such claims shall be resolved in a court of competent jurisdiction.

15.4 Small Claims Court

Notwithstanding the foregoing, either party may bring an individual claim in a small claims court of competent jurisdiction, provided the claim qualifies under the applicable rules and monetary limits of such court.

16. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use our Website or services. Pequod's Pizza reserves the right, at its sole discretion, to suspend or terminate your access to the Website or any services, in whole or in part, at any time and for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Fraudulent, abusive, or otherwise unlawful activity on your part;
• Conduct that is harmful to other users, third parties, or the business interests of Pequod's Pizza;
• Non-payment or payment disputes;
• Any other reason at our sole discretion, with or without notice.

Upon termination of your account or access, your right to use the Website immediately ceases. Any provisions of these Terms that by their nature should survive termination shall so survive, including but not limited to Sections 7 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 14 (Governing Law), 15 (Dispute Resolution), and this Section 16. Termination of your account does not relieve you of any obligation to pay any amounts owed to Pequod's Pizza at the time of termination.

17. Changes to Terms

Pequod's Pizza reserves the right, in its sole and absolute discretion, to modify, update, or replace any portion of these Terms of Service at any time. We will notify you of any material changes by posting the revised Terms on the Website with a new "Last Updated" date, and where required by applicable law, by sending notice to the email address associated with your account.

Your continued access to or use of the Website and services after such changes are posted shall constitute your irrevocable acceptance of the modified Terms. If you do not agree to any modified Terms, you must immediately discontinue your use of the Website and, if applicable, close your account. We encourage you to review these Terms periodically to stay informed of any updates.

18. Severability

If any provision of these Terms of Service is found to be unlawful, void, invalid, or for any reason unenforceable by a court of competent jurisdiction, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, while preserving the original intent of the parties to the greatest extent possible. The remaining provisions of these Terms shall continue in full force and effect.

19. Waiver

The failure of Pequod's Pizza to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver by Pequod's Pizza of any breach or default under these Terms shall not constitute a waiver of any subsequent breach or default, and shall not affect any other rights or remedies available to Pequod's Pizza under these Terms or applicable law. No waiver shall be effective unless made in writing and signed by an authorized representative of Pequod's Pizza.

20. Entire Agreement

These Terms of Service, together with the Privacy Policy and any other legal notices, policies, or agreements published by Pequod's Pizza on the Website, constitute the entire agreement between you and Pequod's Pizza concerning the Website and all related services. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the subject matter hereof. No oral agreement or statement made by any employee or representative of Pequod's Pizza shall amend, modify, or supplement these Terms.

21. Force Majeure

Pequod's Pizza shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, government orders or restrictions, labor strikes, utility failures, supply chain disruptions, or failures of third-party service providers. In such events, the affected party's obligations shall be suspended for the duration of the force majeure event, and performance shall resume as soon as practicable after the cessation of such circumstances.

22. Electronic Communications

By using our Website and providing your email address, you consent to receiving electronic communications from Pequod's Pizza, including order confirmations, account notifications, promotional materials, and updates to these Terms. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.).

23. Accessibility

Pequod's Pizza is committed to making our Website accessible to all users, including those with disabilities. We endeavor to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 as relevant to our operations under applicable United States law. If you experience any difficulty accessing our Website or services, please contact us at [email protected] so that we may assist you.

24. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service or your use of our Website, please do not hesitate to contact Pequod's Pizza using the following information:

We aim to respond to all inquiries within five (5) business days. For urgent matters related to an active order, please use our live customer support channels available on the Website during business hours.