Privacy Policy

Welcome to Pequod's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website meal-pequods.rest, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users located in the United States. We comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission (FTC) Act regarding unfair or deceptive practices in commerce. Where applicable, references to state-specific rights are included throughout this document.

1. Who We Are

Pequod's Pizza is a food service business operating through the website meal-pequods.rest. We serve customers across the United States by providing online ordering, menu browsing, promotional offers, and customer support related to our food and restaurant services.

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at the email address listed above.

2. Information We Collect

We collect various types of information in connection with your use of our website, your orders, and your interactions with our business. The categories of information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with our website or services, you may voluntarily provide us with personal information, including but not limited to:

• Identity Information: First and last name, username or screen name.
• Contact Information: Email address, telephone number, billing address, delivery address, and ZIP code.
• Account Credentials: Password and account login information if you create a user account on our platform.
• Order Information: Details of food items ordered, customization preferences, special dietary requests, and order history.
• Payment Information: Credit card number, debit card number, billing address, and other financial data necessary to process your payment. Note that full payment card data is processed by our third-party payment processors and is not stored directly on our servers.
• Communications: Messages, feedback, reviews, complaints, or inquiries you submit to us through contact forms, email, or customer service channels.
• Marketing Preferences: Your preferences for receiving promotional communications from us, including email newsletters and special offers.

2.2 Information Collected Automatically

When you access and use our website, certain information is collected automatically through the use of cookies, web beacons, pixel tags, and similar tracking technologies. This information includes:

• Device Information: Device type, operating system and version, browser type and version, device identifier, screen resolution, and hardware model.
• Usage Data: Pages visited on our website, links clicked, features used, time spent on pages, referring and exit URLs, and navigation paths through the site.
• Log Data: Internet Protocol (IP) address, access times, dates and timestamps of your visits, and error reports.
• Location Data: General geographic location derived from your IP address, or, if you grant permission, more precise location data from your device's GPS to facilitate delivery services.
• Cookie and Tracking Data: Information gathered through cookies and similar technologies as described in Section 8 of this Policy.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account to our services or interact with our social media content, we may receive information from platforms such as Facebook, Instagram, or Google, subject to your privacy settings on those platforms.
• Analytics Providers: Third-party analytics services that provide aggregated and de-identified insights about how users interact with our website.
• Payment Processors: Confirmation of transaction status and fraud prevention data from our payment processing partners.
• Delivery Partners: Delivery status updates and related logistics information from third-party delivery service providers.
• Publicly Available Sources: Publicly available databases and directories for the purpose of verifying information or preventing fraud.

2.4 Sensitive Personal Information

In limited circumstances, we may collect information that qualifies as sensitive under applicable law, such as precise geolocation data to fulfill delivery orders. We do not collect sensitive personal information such as Social Security numbers, racial or ethnic origin, religious beliefs, or health data unless strictly required and explicitly consented to by you.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including coordinating delivery or pickup.
• Managing your account, including registration, authentication, and account preferences.
• Processing payments and maintaining transaction records.
• Sending order confirmations, receipts, and delivery notifications.
• Providing customer support and responding to your inquiries and complaints.
• Personalizing your experience, such as remembering your order preferences or saved addresses.

3.2 Business Operations and Improvements

• Analyzing usage patterns and trends to improve our website functionality and user experience.
• Conducting internal research and development to enhance our menu, services, and operations.
• Monitoring and ensuring the technical security and integrity of our website and systems.
• Preventing fraud, unauthorized transactions, and other illegal activity.
• Complying with legal obligations and enforcing our terms and policies.

3.3 Marketing and Communications

• Sending you promotional emails, special offers, discounts, and newsletters, where you have opted in or where permitted by applicable law.
• Displaying personalized advertisements and promotions on our website or third-party platforms based on your browsing and ordering behavior.
• Conducting surveys, contests, and promotions in which you choose to participate.
• Notifying you of updates to our menu, services, or policies.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly at [email protected]. Please note that even after opting out of marketing communications, you will still receive transactional and service-related communications necessary to fulfill your orders and manage your account.

3.4 Legal Basis for Processing

We process your personal information on the following legal grounds:

• Performance of a Contract: To fulfill your orders and provide the services you have requested.
• Legitimate Interests: To improve our services, prevent fraud, and conduct marketing activities, where these interests are not overridden by your privacy rights.
• Legal Obligation: To comply with applicable federal, state, and local laws and regulations.
• Consent: Where you have given your explicit consent for specific processing activities, such as receiving marketing emails or enabling precise location tracking.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform functions and provide services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of that data. Categories of service providers include:

• Payment Processors: Companies that securely process your payment card transactions (e.g., Stripe, Square, or similar providers).
• Delivery and Logistics Partners: Third-party delivery companies that fulfill your food delivery orders.
• Cloud Hosting and IT Services: Providers that host our website infrastructure and databases.
• Analytics Providers: Services such as Google Analytics that help us understand website traffic and user behavior.
• Email Marketing Platforms: Services that help us send transactional and marketing emails.
• Customer Support Tools: Platforms that facilitate customer service interactions.

4.2 Legal Requirements and Protection of Rights

We may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request.
• Enforce our Terms of Service or other agreements.
• Protect and defend the rights, property, or safety of Pequod's Pizza, our users, or the public.
• Detect, prevent, or address fraud, security issues, or technical problems.
• Respond to an emergency that threatens the safety of any person.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and your data becomes subject to a materially different privacy policy.

4.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes. This type of data sharing does not constitute a disclosure of personal information.

4.5 With Your Consent

We may share your personal information with third parties not described above when we have your explicit consent to do so.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your browser and our website is protected using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption.
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant payment processors. We do not store full payment card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions, and is governed by role-based access controls.
• Data Minimization: We collect only the data that is necessary for the purposes described in this Privacy Policy.
• Regular Security Assessments: We conduct periodic reviews of our information collection, storage, and processing practices and security measures.
• Vendor Management: We require our third-party service providers to implement appropriate security measures when handling your personal data on our behalf.

Despite our best efforts, no security system is impenetrable and no method of data transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law, including applicable state breach notification laws.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purposes for collecting it, the categories of third parties with whom we share it, and the specific pieces of personal information we hold about you.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as information needed to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell your personal information in the traditional sense; however, certain advertising technologies may constitute "sharing" under CPRA. To exercise this right, please contact us.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to what is necessary to provide the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different quality of service because you exercised your privacy rights.

To submit a California privacy rights request, please email us at [email protected]. We will verify your identity before processing your request and will respond within 45 days, with the option to extend by an additional 45 days when reasonably necessary.

6.2 Rights for Other U.S. State Residents

Residents of states including Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), Utah (UCPA), and other states with comprehensive privacy laws may have additional rights, including:

• Right of Access: To confirm whether we process your personal data and to access that data.
• Right to Correct: To correct inaccuracies in your personal data.
• Right to Delete: To request deletion of personal data you have provided or that we have collected about you.
• Right to Data Portability: To obtain a copy of your personal data in a portable and, to the extent technically feasible, readily usable format.
• Right to Opt Out: To opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within the timeframes required by your state's law.

6.3 General Rights Available to All Users

Regardless of your state of residence, all users may:

• Update or correct your account information by logging into your account settings or contacting us.
• Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
• Request information about the categories of personal data we hold about you.
• Request deletion of your account and associated personal data, subject to legal and operational retention requirements.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply include:

After the applicable retention period expires, we will securely delete or anonymize your personal information in a manner that prevents reconstruction or identification. In certain circumstances, we may retain data for longer periods where required by a legal hold, regulatory investigation, or ongoing dispute.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements. Cookies are small text files that are stored on your device when you visit our website.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of our website, including maintaining your session, enabling shopping cart functionality, and processing orders. These cannot be disabled without impairing website functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools such as Google Analytics for this purpose.
• Functional Cookies: Allow our website to remember choices you make, such as your saved address or language preferences, to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website. For more detailed information about the cookies we use and how to manage them, please review our Cookie Policy, which is incorporated by reference into this Privacy Policy.

We also honor browser-level "Do Not Track" (DNT) signals to the extent technically feasible. Under the CPRA, we recognize Global Privacy Control (GPC) signals as valid opt-out requests for California residents.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, or in certain states, under the age of 16, without verifiable parental consent as required by the Children's Online Privacy Protection Act (COPPA) and applicable state laws.

If you are under the age of 18, please do not use our website or submit any personal information to us. If we learn that we have inadvertently collected personal information from a child under the age of 13 (or under 16 where applicable state law requires), we will take immediate steps to delete that information from our systems.

If you are a parent or legal guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected]. We will investigate and, if confirmed, promptly delete the information.

10. International Data Transfers

Pequod's Pizza is based in the United States and primarily serves customers within the United States. All data we collect is processed and stored on servers located within the United States. However, some of our third-party service providers may be located in, or operate from, other countries.

If your personal information is transferred outside the United States by our service providers, we take steps to ensure that it is protected in accordance with applicable privacy laws and that appropriate safeguards are in place. These safeguards may include standard contractual clauses, data processing agreements, or reliance on recognized adequacy frameworks.

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and, where applicable, to other countries, for the purposes described in this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Pequod's Pizza. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party services you visit. We are not responsible for the content, privacy practices, or terms of use of any linked third-party websites.

Third-party services that we may link to or integrate include social media platforms (Facebook, Instagram), map and delivery services (Google Maps), and payment gateways. Each of these third parties has its own privacy policy governing data use.

12. How to File a Complaint with a Data Protection Authority

If you believe that we have violated your privacy rights and you are not satisfied with our response to your complaint or inquiry, you have the right to file a complaint with the appropriate regulatory authority.

12.1 Federal Level

In the United States, the Federal Trade Commission (FTC) is the primary federal agency responsible for enforcing consumer privacy and data security practices under the FTC Act. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

12.2 California Residents

California residents who wish to file a complaint regarding our CCPA/CPRA compliance may contact the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

12.3 Other State Residents

Residents of other states with comprehensive privacy laws may contact their respective state Attorney General's office to file a complaint or seek guidance. We encourage you to consult your state's official government website for contact information relevant to your state.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date;
• Sending an email notification to the email address associated with your account (for material changes); and/or
• Displaying a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or how we handle your data, please do not hesitate to contact us through any of the following means:

We are committed to resolving any privacy concerns or complaints promptly and fairly. When you contact us with a privacy inquiry, please include your name, contact information, a clear description of your request or concern, and, if applicable, the type of personal information your request relates to. This will help us process your request more efficiently.

We will acknowledge receipt of your inquiry within a reasonable time and endeavor to provide a substantive response within the timeframe required by applicable law. If you are a California resident submitting a CCPA/CPRA request, we will respond within 45 days of verifying your identity.

© 2026 Pequod's Pizza. All rights reserved. This Privacy Policy was last updated on May 22, 2026.